How do I purchase performance/event tickets?
You can purchase tickets by calling 604-476-2787 (press 1 to go directly to the Ticket Centre), online, or in person at our Ticket Centre.
Where do I pick up my tickets?
Tickets can be picked up at our Ticket Centre during normal business hours or during Will Call (starting two hours before show time). Tickets can also be mailed to your residence for a nominal fee.
How long do I have to order tickets online?
Online ticket sales end two hours prior to show time. Phone and in-person ticket sales are available until the end of intermission (where applicable).
Who do I speak to about a ticket donation for my event?
Please call 604-476-2782 or send an email to firstname.lastname@example.org.
Does my child need a ticket?
Yes, if your child is 20 months (2 years old) or older they require a ticket.
Do you have gift certificates?
Gift Certificates are available in any denomination. To order, choose the Gift Certificates link at the top of the ticketing page or call the Ticket Centre at 604-476-2787.
I can’t find my tickets. What do I do?
Call the Ticket Centre at 604-476-2787 ext.1, and we can reprint them for you.
How much are tickets?
Ticket prices vary by performance. All ticket prices already include GST and the Capital Improvement Fund which helps us maintain the theatre and upgrade facilities
Do you offer youth ticketing discounts?
Youth tickets (ages 24 and under) can be purchased for 15 dollars for ACT Presents presentations at the Ticket Centre only, with ID, two weeks prior to show date and based on availability.
Is there a cost to visit the Art Gallery?
No, the ACT Art Gallery is free to the public. Donations are welcome.
How do I find out what's happening in the Gallery?
Our latest Gallery exhibitions and events are available online at theactmapleridge.org/gallery or by calling 604-476-2787.
What kind of products are available in the Gallery Shop?
We carry original artwork as well as art cards, ceramics, jewelry, textiles, basketry, glass, wood, bath and body products and a few specialty food items.
What type of payment does the café/bar take?
We accept cash, debit and all major credit cards.
Can I pre-order my drink(s) for intermission?
Yes, you can. Pre-order at the bar before the show starts and receive your pre-order token. Then, present your token to pick up your order as soon as intermission starts.
What Arts Programs do you offer?
We have programs for Preschool/Parent & Tots, Child & Youth, and Teens & Adults. Visit theactmapleridge.org/arts-programs for more details or pick up a copy of the latest Parks, Recreation, and Culture guide, available in our lobby or at the Leisure Centre.
How do I register for Arts Programs?
Visit recreg4u.ca, call 604-467-7422, or in-person at the Registration Desk at the Maple Ridge Leisure Centre.
Do you offer any programs just for adults?
We have a great selection of adult programming including Friday Night Dance, Drop-in Life Drawing, and artBAR.
Who do I contact if I have other questions?
E-mail us or call us at 604-476-2787. To reach a specific staff member you can view our staff directory here.
Do you have a Lost & Found?
Please contact the Ticket Centre at 604-476-2787 ext.1 if you have lost or found an item. If items in our Lost and Found are not claimed after two months, they will be donated to a local charity.
What should I wear?
We don’t have a formal dress code so feel free to dress up or stay casual!
Is this an accessible theatre?
Yes! We are wheelchair accessible and offer infra-red hearing reinforcement system for those with hearing impairments. Please notify the Ticket Centre if you require these or additional services at the time of booking. View our full accessibility details here!
What does the theatre seating setup look like?
Click here to view our seating maps. Events in the Studio Theatre are usually General Admission and use a variety of different seating set-ups.
I’d like to volunteer. How do I get started?
Visit theactmapleridge.org/volunteer for more information on available roles, training dates, and more.
We are pleased to announce that The ACT Arts Centre has received a certification level of RHF Accessibility Certified Gold from the Rick Hansen Foundation Accessibility Certification™ (RHFAC) program, effective March 19, 2018.
The Main Stage Theatre has 8 reserved accessible seats for patrons in wheelchairs and those that cannot use stairs. To purchase accessible seats and for specific seating or accessibility inquiries, please visit us or call our Ticket Centre at (604) 476-2787. Walkers, strollers, and carry car seats are not allowed to remain in the Main Stage Theatre in accordance with fire safety regulations. Walkers, strollers and wheelchairs are not permitted in the balcony in accordance with fire safety regulations (see the seating map). The Studio Theatre has no stairs and contains flexible seating. Please see our Ushers or Ticket Centre Staff when you arrive at the theatre if you require accommodation or assistance. Patrons requiring accessible seating for events in the Studio Theatre may purchase tickets online, by phone, or in person at the Ticket Centre. We have a limited number of booster seats for children (offered on a first come first served basis) that can be used in either theatre. Patrons are also welcome to bring their own small booster seats. Please Note: Carry car seats are not allowed to stay in the Main Stage Theatre in accordance with fire safety regulations. A limited number of wheelchair assists are available on a first come first served basis. See any ACT staff member or volunteer to access this service.
We offer Hearing Assist Headsets for patrons. Upon your arrival at the Theatre please see the Ticket Centre and drop off a piece of ID to pick up a Hearing Assist Headset. You can return the headset at the bar after the event in exchange for your ID.
The ACT is wheelchair accessible. Our front entrance adjacent to Memorial Peace Park offers ramp access. Please Note: There is no parking allowed in front of the building. Our back entrance (off of Edge Street) is also accessible via a flat, paved sidewalk. There is elevator access to the building lobby from the underground public pay parking lot, and handicap parking spaces are available near the elevator entrance. Parking passes can be pre-purchased in advance via the Ticket Centre. Please visit us or call (604) 476-2787. All public exterior doorways have push-button activated automatic doors.
Patrons and personnel at The ACT are encouraged not to wear scented products or perfumes, however we do not enforce this recommendation, so patrons with severe scent allergies may wish to bring a respirator mask or other protective covering.
Service Animals: We have no restrictions on service animals however we do recommend purchasing accessible seats or aisle seats for productions in the Main Stage Theatre. To purchase accessible seats and for specific seating or accessibility inquiries, please visit us or call our Ticket Centre at (604) 476-2787. Other Animals: Companion animals (pets or other non-service animals) such as dogs and other medium or small animals are permitted into public areas of the building such as the Ticket Centre and lobby, but may not enter ticketed events, classes, or The ACT Art Gallery for the comfort of other patrons.
Our concession regularly stocks options for a variety of allergies and dietary restrictions, however we cannot guarantee that these options will be available at all times. We regularly stock gluten-free, vegan and peanut-free options (however our facility is not peanut-free and some products sold at the concession may contain peanuts). Our bar regularly features: beer, wine, coolers, and high balls (for guests ages 19+); pop, juice, coffee, tea, and other seasonal beverages. The bar and concession are open for most events at The ACT. Only bottled water is allowed in the Main Stage Theatre. All other food and beverages must be consumed in the lobby. Food and beverages of all kinds are permitted in the Studio Theatre, at the discretion of the event presenter.
Public Male and Female washrooms are located on both the main and upper level of The ACT. All of the Male and Female washrooms contain an accessible stall. A dedicated accessible Unisex washroom is located on the main floor. This washroom is locked when not in-use. The key can be obtained from the Ticket Centre or Bartender.
Our elevator and some orientation signage in the building has braille translation.